Terms & Conditions
CREATE & REGISTER YOUR ACCOUNT WITH A PASSWORD to the webstore. This makes downloading your orders more accurate over time. It greatly reduces our costs, which we can pass on to you in the form of lower prices. Think about it...less duplication, less chance of shipping errors, less time to process your order. We all benefit.
Please Register Your Account.
PLACING AN ORDER:
Worldwide Telephone: 949-503-1867
SHIPPING TIMES: We pick'n'pack all day long so most in-stock orders Ship Same Day as Received. Yeah! Orders received by 2pm, Monday-Friday, can frequently ship that same day, due to the superior efforts of Busy Warehouse Lemurs. ALL expedited order must be placed by 1pm pacific time.
RUSH ORDERS are no problem if you let us know your deadline to receive your order. Call 949-503-1867 or email to let us know your wishes. Online Rush Orders? Please use the ORDER INSTRUCTIONS BLOCK. We work really, really hard to support your gig or your lesson.
PAYMENT: We're confident that you will find MasterCard, VISA, American Express, or Discover to be the most convenient way to pay for your order. We also accept school & military purchase orders. Wire Transfers accepted for amounts over $500. Please inquire.
SALES TAX WITHIN THE US: Orders shipped to an address outside the State of California are not liable for Sales Tax. Order shipped to addresses within the State of California are liable for sales tax which are computed for the county or city destination, so your tax rate can vary; we use the most up-to-date software to download State and Local Sales Tax Rates.
SHIPPING WITHIN THE CONTINENTAL US:
DUE TO SIZE OR WEIGHT, SOME ITEMS HAVE SPECIFIC SHIPPING CHARGES associated with them. Charges will be added when you proceed to 'Checkout.' Shipping charges are always quoted when you place an order by Telephone.
FOR FASTER DELIVERY WITHIN THE USA: Next-day and Second-day delivery services are all offered by FedEx within the Continental US. Saturday Delivery is Available in Some Delivery Destinations. Charges vary depending upon size, weight and destination. Please inquire. FedEx does not include weekends as delivery dates.
SHIPPING OUTSIDE THE CONTIGUOUS US:
AVAILABILTY OF STOCK & BACK ORDERS
UPDATED STOCK INFORMATION: We Update the Store and Download Orders many times each day to provide the most current stock information on Goods Received as well as Goods Sold. Occasionally, you will place an order online with your item showing In Stock Status, but when we Download Orders, your item changes to Back-ordered Status. We try to avoid this situation by frequently Refreshing Store Stock - but occasionally the timing is off and it just does not work perfectly. If this awkward & confusing situation occurs please call 949-503-1867 and we will attempt to re-balance your order in real-time.
WE RECEIVE STRINGS WEEKLY, so we're seldom out of stock on strings for more than a few days. Ask your Customer Service Rep to arrange delivery if you're on a tight deadline (like a killer audition!)
BACK ORDERED ITEMS: If your order has a backordered item, the whole order will automatically be held for a single shipment. Unless… YOU WISH YOUR IN-STOCK MERCHANDISE TO SHIP AHEAD please ask us to Ship Ahead. We are equally happy to hold & service your backorder or to ship ahead; just let us know your preference.
UNFORTUNATELY we must charge to ship back orders in some cases. Back-order shipping charges will always be kept as low as we possibly can make them. Sorry…
BACKORDER TIMING: In most cases, backorders fill within 30 days. After 30 days, ALL IN-STOCK MERCHANDISE will be shipped. Please be advised that this includes individual strings, which may be part of a "custom set." Unless you have made a prior arrangement, backorders will cancel 60 days after the order date.Credit cards are never charged until your merchandise is ready to ship.
BASS SHIPMENTS ARE MADE WEEKLY. Here's What to Expect:
Most instruments are shipped with a very limited amount of insurancethat is almost impossible to collect in case of shipping damage. If your bass arrives damaged: call Lemur first so you do not inadvertently void your insurance. This is critical for Bows and Instruments which have very particular Rules of Insurance Coverage. Please allow us to handle all insurance claims. Failure to do so can void your insurance coverage. Questions, call 949-503-1867
BOW TRIALS ARE FAST & EASY TO ARRANGE. Here's how:
You will have 7 days to try the bows. When you've made your choice, give us a call and we will arrange any return shipping and the final payment.
LEMUR MUSIC'S FAMOUS INTRUMENT SETUP
A shipping carton is specially made for each instrument so it can be safely shipped with the bridge and strings in place.
GUARANTEES, WARRANTY POLICIES
1. LEMUR WILL HANDLE YOUR PROBLEM ... If your merchandise was manufactured by Lemur or ONYX Musical Products such as wheels, repair and replacement parts, Zimmerman Publications, Sunrise Basses & Bows. Please contact us. Warranty information is published on each product page.
2. THE MANUFACTURER WILL HANDLE YOUR PROBLEM..... Lemur Music is an Authorized Dealer for the Manufacturers we represent. We urge you to register the products you receive so you may benefit from technical assistance, possible re-call notification, factory repair and/or replacement.
Contact the Manufacturer First Specifically for:
3. NO ONE WILL WARRANTY YOUR PROBLEM...... Because the item isn't breakable...like a bow quiver, or a dampit. or...If you leave your bow, bass, rosin, etc. in the sun, by the heater, or in the car, or ...If you leave your bass on the front porch to freeze, or move to the desert, or drop it overboard... or if you knock the scroll off going thru a doorway …
PHOTO AND SETUP CONSIDERATIONS